Frequently Asked Questions

1.      How do we get our orders to you?
There are many ways.  You can either send copies of physicians charge tickets to ACCUSERVE’S office in our pre-paid mailers.  You could also fax the physician charge tickets.  Another way is to scan the charge tickets and send by email or any other way that you would prefer.

2.      Do you transmit electronically?
Yes ACCUSERVE submits the major carriers and assorted commercial carriers electronically, as many as possible.

3.       How quickly do we get reimbursed?
 Can take up to 30 days on clean claims.

4. Will you also be re-submitting for secondary insurance?
ACCUSERVE files claims to secondary, tertiary and patient.  Claims are filed until final insurance processes.

5.      What is your average collection rate?
The rate of collection depends on the write offs that are taken because of provider allowables.             

6.      How quickly can you be up and running?
ACCUSERVE can be up and running within 48 hours of receipt of all needed data.                       

7.      How do we get our existing patient data to you?
You can send computer printouts, burn a CD and ACCUSERVE can print out here.

8. Should we continue to work our previous billing/collections once you take over?
If you want a clean break it is best to keep the data you have worked and start fresh.  However, ACCUSERVE can take over all outstanding balances.

If ACCUSERVE takes over the old AR there would be no need to work with the previous billing staff.

9.     How do I know that you will be more effective than our own office staff?
Less personnel turnover rate, someone is always familiar with your company.  No re-training for you if someone leaves.
ACCUSERVE has many reports that show the aging in different formats for our staff, management and owners to review to make sure ACCUSERVE is performing to the best of our abilities.

10.   How do I know that my patient data is secure?
ACCUSERVE is bonded and insured.  All employees upon starting employment at ACCUSERVE are required to sign a confidentiality agreement.

11.  Will I have a dedicated resource to our account?
Yes, you will have one person who works on your account but is backed up by another person, so that someone always knows your account.
There is a customer service rep assigned to each account, depending on the size of the account a rep may have more than one account.

12.  How often are my claims processed?
Claims as well as statements are processed daily.

13. Where does my money go?
Payments can be sent directly to you, or an account in your name is set up at local bank where money received at ACCUSERVE is deposited daily and a check is sent to you weekly.

14. How much experience do you have with my medical specialty?
Our staff has over 100 years of service in the billing industry.

15. What type of software do you use?
IBM compatible.

16. I’m new in my practice – How do I set my fees and will you assist in watching reimbursements?
ACCUSERVE can get the forms for the payers and forward them to you.  Reimbursement is watched according to the information ACCUSERVE has on file for your specialty.

17. Why do some billing firms only charge by the claim vs. a percentage of collected revenue?
ACCUSERVE charges by the percentage of collected revenue because ACCUSERVE feels if you don’t get paid, ACCUSERVE doesn’t get paid.  Some services charge by the claim because they only do parts of the billing process.  Where as ACCUSERVE follows the whole process to the end.

18. What is an acceptable AR (Accounts Receivable) amount?
45-60 days

19. What makes ACCUSERVE different from most other billing firms?
ACCUSERVE customizes to your billing needs.  ACCUSERVE is willing to work with each customer on an individual basis.  Each customer is unique and has different needs.  CSR are available to help with all your requirements.

20. What do I need to get to you to get the billing done?
ACCUSERVE must have the necessary date to complete the billing process.  Ex:  demographics, charge tickets, pricing and provider number, insurance info.

21. Will we have person to person contact once we are on board?
Yes, you will have contact with the CSR assigned to your account, numerous times daily if needed.  Absolutely, each customer is assigned a CSR that can be contacted according to your needs.  An 800 number is provided for unlimited use.

22. What are the benefits of having several people work on my account?
Less errors, more man power, more knowledge.  If the main contact person should happen to be out, another person could step in very easily with no interruption to your billing.   Claims and statements continually are being sent out, payments are being posted and any insurance rejections are being processed.

23. How often do claims go out and will they be electronic or paper?
Claims go out daily.  ACCUSERVE files electronically on all possible claims. 

24. Who does the credentialing and applying for provider numbers?
The provider or ACCUSERVE can do this for an additional fee.  ACCUSERVE has staff that will do the credentialing and applying for provider number for you if you choose to use that service.

25. If my money comes to you, how often will I get the money?
ACCUSERVE usually sends one check or transfer per week usually Thursdays.  However, this decision is up to the clients needs also.

26. When I start a practice, how long should I anticipate waiting for that first payment or steady cash flow?
Usually 30-45 days.  If everything works smoothly, after 30 days unless we encounter credentialing issues, then it could take some time.

27. Do my patients have direct contact with you for questions on the bills?
Patients have direct contact with ACCUSERVE for questions and concerns.  Your patients should contact ACCUSERVE directly for any billing questions with the 800 number provided on the statements.  ACCUSERVE may call you if disputing bill or wanting discounts.

28.  How often should I send my info to you to bill, or apply payments if some come here?
Daily, Bi-weekly, Weekly whichever is convenient for you. 

29.  What troubleshooting tactics are used?
ACCUSERVE contacts insurance companies on lack of payment or denials, check websites for eligibility.  All rejections are followed up on immediately.  The aging is reviewed on a monthly basis.  Claims are randomly picked for quality control.

30.  Are we HIPPA compliant?
We are HIPPA compliant, bonded and insured.